At Touché, we prioritize customer satisfaction and strive to provide the best hair and skincare products.
Return Policy
- You can return products within 14 days from the date of purchase. After 14 days, we cannot offer a refund or exchange.
- The product must be unused, in its original condition, and in the original packaging.
- Certain products cannot be returned, including:
- Opened or used products
- Products damaged due to misuse
- Health and beauty products that are affected after opening
Return Process
- A receipt or proof of purchase is required to complete a return.
- Do not send products directly to the manufacturer.
- Partial refunds may be granted for:
- Opened or partially used products
- Products that are not in their original condition or have damage not caused by us
- Any item returned after 14 days from the date of purchase
Refunds
- Once your returned product is received and inspected, you will receive an email notification regarding approval or rejection of your refund request.
- If approved, your refund will be credited to your original payment method within a specific period.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your bank or credit card company, as processing times may vary.
- If the issue persists, contact us at info@touche-eg.com.
Sale Items
- Only regular-priced items are eligible for a refund.
- Sale items are non-refundable.
Exchanges
- Products can only be exchanged if they are defective or damaged.
- If you need an exchange for the same item, please contact us at info@touche-eg.com and send the product to the designated return address.
Gift Returns
- If the product was marked as a gift and sent directly to you, you will receive a gift credit for the returned item.
- If the gift giver had the product sent to themselves first, the refund will be issued to them instead.
Return Shipping Costs
- Products should be mailed to the provided return address after contacting us.
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
- If a refund is issued, the shipping cost will be deducted from the refund amount.
- For high-value items, we recommend using a trackable shipping service to prevent loss during the return process.
For further assistance, contact us at:
📧 Email: info@touche-eg.com
📞 Phone: +20 150 346 6845